Wow! Where do I even a business owner myself, I know that customer service is key when a "first time customer/patient" walks in the door. Radiance succeeded my expectations and more. First, Sara who answered a couple of my calls before my apt thoroughly and patiently answered all of my questions. When I arrived for my appointment, I was warmly greeted by Sarah & Chrissy. I was quickly escorted to the back by Ali (esthetician) who started my chemical peel. Talk about one awesome asset to the company, she is amazing to say the least!! Ali was extremely knowledgeable and took so much time to explain everything to me. I can't wait to see her again!!! She called me about a week later and followed up asking how I was. Honestly, I can't rave enough about Radiance and their A-MAZING employees! They have top rated products and my face already looks great after my first Vitalize peel. I am also so excited about all of my new products (SkinMedica) that I will be using. I am even more excited about Ali walking me through this new journey, she is a gem and I'm so excited!!! Thank you girls for the warm welcome and all of your time. You truly know how to treat your patients! This is rare in today's world. I will be spreading the word :) Blessings, Kerrie H.