Policies

Arrival Times

Please arrive 15 minutes prior to your appointment to complete paperwork and get checked in so that your treatment can begin on time. We will do everything we can to accommodate late arrivals, however, if we do not have enough time to provide a quality treatment without impacting other patient appointments, we may need to cancel your appointment and reschedule. Late arrival cancellations will forfeit the appointment deposit.

Appointment Deposits

Appointments require deposits at the time of booking services as listed below. Radiance Medspa reserve the right to implement appointment deposits during high volume seasons. Appointment deposits are non-refundable and serve to reserve our medical staff and our equipment specifically for you and your treatment. Any changes or cancellations to these appointments without the required amount of notice will forfeit the deposit in its entirety and maybe subjected to additional fees. Appointments may be changed without penalty if the minimum amount of notice is provided, per the table below.

Changes, Cancellations, and No Shows

All appointments must be secured with a deposit. The appointment deposit will be forfeited for any no shows and for any changes or cancellations made within 24 hours. Appointments that require payment in full prior to treatment are subject to other specific cancellation policies listed below in the “Appointment Details” section. Any outstanding late fees on your account will need to be paid at the time of your next re-booking.

Payments

Payments must be made in full at the time services are rendered. We accept Cash, All Major Credit Cards, Checks with valid ID, and valid Gift Cards. We also accept Care Credit patient financing for patients who wish to finance their purchases. A returned check fee of $35 will be charged for any returned checks.

Expirations

All service purchases expire 12 months after the date of purchase and are non-refundable and non-transferrable.

Refunds

All sales are final. This includes purchases of products and services as well as appointment deposits. If you no longer wish to use your appointment deposit towards the intended treatment, it will become a credit, good for 12 months from the date of purchase, for use towards other Medspa products or services.

Our prices are subject to change without notice.

To view our policies in full please click here.